TERMS & CONDITIONS

All Tours / Travel Services correspondence and bookings should be addressed to M/s. Ganges Hospitality.

Booking: Upon booking confirmation, your contract is with M/s Ganges Hospitality. A contract is formed between us when we confirm your tour/travel services and receive an advance payment from you.

Payment: You must pay a minimum deposit of 50% of the total cost to M/s Ganges Hospitality for the services contracted. A deposit is required to hold the booking on a confirmed basis.

BALANCE PAYMENT:

Balance Payment: The balance payment is due 10 days before the start of services. Any booking made within 10 working days of the date of services is considered a late booking, and the full and final payment is required at the time of booking.

NOTE:

• In addition to the foregoing, full payment is required at the time of booking for special train journeys, hotel or resort bookings during peak season (X-Mas, New Year, Pushkar Fair, Diwali, etc.).

• Even after paying the 50% deposit to confirm your bookings, you may be required to pay an additional advance amount before the final balance payment date, depending on the contractor's or supplier's payment deadline as applicable.

MODE OF PAYMENT:

International clients can pay in the following ways: • by bank transfer (telex transfer) to our bank account

• All payments should be free of any withholding tax and deduction.

• Any bank charges for remittance (by remitting bank or intermediary bank) would be solely borne by the payer.

SPECIAL NOTE:

Please keep in mind that no Ganges Hospitality (IHPL) employee or agent will ever request your Net Banking login, password, or OTP. They will also not request that you transfer funds to a personal account or instal third-party apps such as Any Desk, TeamViewer, or others.

Please do not comply with such a request. Such incidents should be reported to info@tagindiatours.com.

POLICY REGARDING CANCELLATION / NO SHOW / EARLY DEPARTURE:

We must be notified in writing if tour/travel services are cancelled for any reason, avoidable or unavoidable. Cancellation fees would be effective from the date we received the letter in writing, and they would be as follows:

• 60 days before arrival - 10% of the tour/service cost.

• From 59 to 30 days before arrival: 25% of the tour/service cost.

• From 29 to 15 days before arrival: 50% of the tour/service cost.

• 14 to 08 days before arrival - 75% of tour/service cost.

• 07 days or less prior to arrival - NO REFUND.

Note:-

1. Regardless of the above-mentioned cancellation slabs, if you (the client) cancel tour / travel services (for whatever reason) after making a booking with us, a minimum 10% service charge will be applied to the total cost of the tour package.

2. Regardless of the above-mentioned cancellation slabs, in the event that we (the company) cancel tour / travel services (for whatever reason) after the booking is made, we have two options:

• The client will be given a credit note for the booking amount paid, which they can use at any time in the future for themselves or any of their family members, friends, or anyone else they recommend.

• If the client wishes to receive a refund, a minimum 10% service charge will be applied to the total cost of the tour package, and the remaining amount (after deducting this 10% service charge) will be refunded.

In both of the above cases, the cancellation charges for services such as flight tickets, hotel bookings, travel services, and guide services would be recovered from the client.

3. If you cancel your trip after it has begun, your refund will be limited to the amount we are able to recover from the hoteliers, airlines, transportation companies, and other suppliers we use.

We are not responsible for refunding unused hotel accommodations, flight tickets, transportation, missed meals, or any other services.

4. A separate cancellation policy applies to special train journeys (such as Palace on Wheels, Deccan Odyssey, Golden Chariot, and Maharajas Express) (which would be advised as and when required).

5. Please be aware that if bookings for the following period are cancelled for any reason, no refund will be issued.

• Festival Period Reservations (Festivals like - Diwali, Dussehra, Holi, Pushkar fair etc).

• High Season Reservations (from 20th Dec to 15th Jan).

• Reservations for long weekends.

6. The cancellation fee is calculated based on the total booking amount rather than the advance deposit.

Refund:

In the case of unused / unutilized services (which have been paid for and cancelled in advance), the refund amount would be calculated using the cancellation policy described above, and the money would be refunded to the person who made the payment to us. Due to banking procedures, the refund process may take 2 to 4 weeks. If the refund is made to either a credit card or a bank account, the bank fees will be deducted from the refund amount.

Obligatory Identification Document:

All guests (foreign nationals, NRIs, and Indian nationals) must provide photo identification at the time of booking confirmation. The following documents are applicable for various categories:

• For foreign nationals, a copy of their passport and visa are required.

• Copy of passport for non-resident Indian clients (NRI clients).

• Overseas Indian clients with OCI/PIO cards must provide a copy of their passport as well as a copy of their OCI/PIO card.

• For domestic clients, a copy of their driver's licence, voter ID card, or passport is required.

Arrival and Departure Policy:

Check-In Timings: 1200 - 1500 Hours

Early arrival is dependent on availability. Reservations for guaranteed early check-in must be made beginning the previous night.

Check-Out Timings: 1000 - 1200 Hours

Late check-outs are available on request and subject to availability / Payment.

Additional Usage of Vehicle:

Please keep in mind that the cost of additional vehicle usage (cars / coaches with drivers) is not included in the services, and thus additional vehicle usage after transfer or after sightseeing may be charged extra.

Our responsibilities & limits:

Please keep in mind that after the tour/service cost has been finalised, any increases in monument/museum entrance fees, taxes, fuel costs, or guide charges imposed by the Government of India will be charged as extra.

Ganges Hospitality's rates are based on the current rates negotiated by us with hotels, airlines, and other service providers. Hotels and airlines reserve the right to change their rates at any time. In the event of such a change, the rates quoted by us prior to the modification may be changed by us in accordance with the changes made by hotels or airlines.

Ganges Hospitality and its associates act solely as agents for the hotels, airlines, transporters, railways, and contractors providing other services, and all exchange orders, receipts, contracts, and tickets issued by us are subject to the terms and conditions under which these services are provided by them. The tickets, coupons, or passage contract used by the carrier/hotel or other contractor rendering services shall be the sole contract between the Clients and such contractor.

Ganges Hospitality. - - itineraries are sample itineraries designed to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, participant physical ability, and so on may dictate itinerary changes either before or during the tour. Ganges Hospitality reserves the right to change any aspect of the itinerary, including transportation and lodging, without notice in the interest of the trip, participants' safety, comfort, and general well-being, without making any rebate, allowance, or refund, and any additional costs, if any, would be payable by the client.

Ganges Hospitality shall not be liable for any delay or change in schedule, or any expenses incurred, or any special or consequential loss, injury, or damage incurred - directly or indirectly - as a result of natural hazards, flight cancellations, accidents, breakdown of machinery or equipment, breakdown of transportation, weather, sickness, landslides, political closures, acts of God, perils incident to the sea, floods, fire, acts of Government or any other authorities, wars, civil disturbances, Furthermore, the Clients shall be liable for any liability or additional expenses incurred as a result of the foregoing.

Ganges Hospitality shall not be responsible and shall accept no liability towards the Clients or his/her legal representative for any loss of property or damages resulting from death or injuries, including loss of services, which the Clients may sustain as a result of any act, negligence, or default by any transportation Company, hotel agents, or any other body of persons, its agents, or service providers providing such services or facilities, or arising out of or while engaging in such activities. Ganges Hospitality. do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggage & personal property/s at all times are at the client's risk.

Ganges Hospitality reserves the right to cancel any services if it deems that the tour, trip, or passage is impracticable for any reason or if circumstances warrant such action, and the Client shall have no other or further claim against the company as a result.

Ganges Hospitality reserves the right, in its sole discretion, to refuse to carry out its contract with any person it deems undesirable, without being required to provide any reason for doing so.

Force Majeure:

Ganges Hospitality and any of its subsidiaries, affiliates, directors, employees, agents, or suppliers, as well as their respective successors and permitted assigns, shall not be liable for, or be deemed to be in default for, any failure to perform or delay in performing any of its obligations hereunder, in whole or in part, if such performance is rendered impracticable by the occurrence of acts of war, whether declared or undeclared, sabotage, embargo,

Ganges Hospitality (the company) and the client (you) shall use their best efforts to avoid, overcome, and offset the effects of any cause or potential cause of a Force Majeure event. When the cause of the Force Majeure is removed, the Terms and Conditions of Use set forth herein will resume full operation.

A Force Majeure event, on the other hand, will not relieve Ganges Hospitality. (company) and client (you) of any obligations incurred prior to the occurrence of the Force Majeure.

Jurisdiction Part:

All disputes arising from this agreement or any subsequent agreement will be resolved exclusively in Delhi courts.

• Terms and Conditions for Andaman and Nicobar Islands and Lakshadweep Island will be separate and will be advised on a case-by-case basis.

• Group booking terms and conditions will be separate and will be advised on a case-by-case basis.